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Where are you located?
Our current base of operation
is Simi Valley California (zip 93063). In February of 2002 we closed our
retail store, which was located in Newbury Park, California, as the
property was planned for redevelopment. We are currently looking for
another store front location in this same general area Southern California
area.
Will you make changes to the pieces shown on
your site?
Yes. We will custom build any
piece to meet your dimensional and finish requirements, within our
manufacturing capability. This means you may combine and/or alter any
piece shown on our site. In cases where significant changes are wanted we
may request a picture, sketch or drawing of the piece you desire. From
this information we will prepare a final sketch/drawing of the item, which
will then require your signature approval prior to our start of
manufacture.
Will modifications I request change the
price?
Modifications may change the
price. This works in both directions. If the changes you request add
material and/or labor the price will likely go up; if the changes you
request reduce material and/or labor the price will likely go down. Small
changes in either direction may not affect price one way or the other.
Do you offer unfinished furniture?
As our furniture offerings
are, for the most part, custom made to your order we can offer them
unfinished. An unfinished piece will result in a discount of 10% from our
posted site price.
What are the finish option for your pieces?
All our basic finishes are
shown in our "Finishes"
section. All prices quoted on our site
include a stain and wax finish with a light, medium or heavy distress.
Extra heavy 'distressing' is available as a special order. For all
painted pieces add an additional 10%, which will also include
distressing, antiquing and/or special “rub” finishes (the ‘Shabby Chic’
look). As stated above, for unfinished pieces our pricing will be
reduced by 10%.
Are your products made of solid wood?
Yes. All our products offered
on this site are of solid Pine. However, we now have the capability to do
work in several of the harder woods such as Alder, Maple, Oak, etc. - but
at significantly higher prices.
How do I place an Order?
For those pieces shown on out
Website simply fill out our order form and send it to us via Fax, E-Mail
or US Postal Service stating the method of payment desired - we honor
Discoverer, Master Card and Visa, we will also accept personal checks in
advance of shipment. If time of delivery is an issue and you do not want
to use a credit card we suggest a bank check or money order. We will
calculate the handling and shipping charges to your location and contact
you with this information at which time you may confirm your order.
Orders for a piece(s) requiring a significant modification and/or an
entirely new piece(s), must be accompanied by a picture, sketch or drawing
depicting all the basic dimensions you require. This should also include
compartment dimensions for equipment such as Stereo components, TV size,
Computer components, etc. This is generally best handled by giving us the
actual width, depth and height measurements of each piece of equipment you
intend to use. The balance of our 'contact procedure' is then the same as
for our standard pieces.
What method of shipping do you use?
When possible we will use UPS
(small items). For all of our larger pieces requiring, shipping over 150
miles, we will ship via a ‘Blanket wrap’ carrier (Moving company). The
policy for delivery on your end is: “first floor, easy access”. All
shipments are fully insured against loss or damage. All costs related to
packaging, shipping and insurance are the responsibility of the
purchaser. All orders are FOB Simi Valley, California.
What is your return policy?
We warranty our products
against defects in workmanship and material for up to 90 days after the
shipment date. This should give the customer ample time after receipt of
a piece of furniture to determine if there are any significant problems
requiring our attention. If it is determined that the piece cannot be
repaired at the customer site a return number will be assigned by us and
the piece may be returned to us, at customer expense for repair or
replacement. All damage that may have occurred during shipment is the
responsibility of the freight company and must be handled by the customer
directly with the carrier.
What will it cost me to have a piece of
furniture shipped to my location?
In California, we can deliver
ourselves for a set fee, generally from $50.00 to $150.00 depending on the
distance. To all other states packaging and shipping charges will run
from 15% to 25% of the items selling price (based upon a minimum order
price of $1,000.00). There can be exception so we check the cost of
shipping each piece during your order confirmation process.
How
long will it take me to receive my order?
Our manufacturing lead-time is
2 to 5 weeks depending on the piece(s) and the current workload at the
time your order is received. Add to this an additional 2 to 3 weeks for
order processing, packaging and shipment. In general you can plan on
receiving your custom built piece in 4 to 7 weeks depending on the
circumstances stated previously. A specific shipping date will be given
to you at time of order confirmation.
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